BUNBURY GMSV

Privacy Policy

Bunbury GMSV is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Bunbury GMSV manages personal information. It is structured as follows:

Personal information Bunbury GMSV collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Bunbury GMSV and complaints
Changes to Privacy Policy

1. Personal information Bunbury GMSV collects

The main types of personal information Bunbury GMSV collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Bunbury GMSV such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Bunbury GMSV's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Bunbury GMSV's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Bunbury GMSV's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Bunbury GMSV.

Bunbury GMSV collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Bunbury GMSV keeps of telephone calls, or emails received, or messages sent to Bunbury GMSV or posted on Bunbury GMSV's pages on social media);
Bunbury GMSV's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Bunbury GMSV collects personal information in connection with running its business directly from the individual concerned. On occasion Bunbury GMSV may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Bunbury GMSV stores personal information in electronic and paper form.

Bunbury GMSV uses and discloses personal information as follows:

to source vehicles and sell them to Bunbury GMSV's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Bunbury GMSV's customers and prospective customers;
to obtain products, services or information from Bunbury GMSV's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Bunbury GMSV knows about them);
to operate and manage Bunbury GMSV's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Bunbury GMSV. For example, Bunbury GMSV may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Bunbury GMSV also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Bunbury GMSV uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Bunbury GMSV uses in the operation of the computer program is browsing history on Bunbury GMSV's websites, name, contact information, and other information you may input into Bunbury GMSV's websites. The level of human oversight Bunbury GMSV provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Bunbury GMSV's staff.

4. Cookies

Bunbury GMSV uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Bunbury GMSV's web server. Bunbury GMSV may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Bunbury GMSV's platforms and those social media platforms. Bunbury GMSV's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Bunbury GMSV's website.

5. Links to other websites

Bunbury GMSV's website may contain links to third party websites. Bunbury GMSV does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Bunbury GMSV and do not wish to receive these communications from Bunbury GMSV in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Bunbury GMSV.

7. Overseas transfers

Bunbury GMSV's website/s are hosted in Australia. On occasion, a third party service provider Bunbury GMSV engages or that Bunbury GMSV is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Bunbury GMSV holds about them by contacting Bunbury GMSV during business hours on (08) 9780 9222 or via the contact page.

Bunbury GMSV may require an individual making a request to verify their identity before processing their request.

Bunbury GMSV will aim to respond to all requests promptly and within 30 days.

Bunbury GMSV may refuse a request where permitted or required by law. Bunbury GMSV will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Bunbury GMSV and complaints

If you have any queries, concerns or complaints about how Bunbury GMSV handles your personal information please contact Bunbury GMSV during business hours on (08) 9780 9222 or via the contact page. Bunbury GMSV may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Bunbury GMSV can understand the nature of your concern. In most cases, Bunbury GMSV will ask that you put your request in writing.

Bunbury GMSV takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Bunbury GMSV's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (08) 9780 9222
Mailing Address: 5 Sandridge Rd, South Bunbury, WA, 6230

10. Changes to Privacy Policy

Bunbury GMSV may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.